CANADIAN GROCERY INSIDERS TOOLKIT
TERMS OF USE
Effective Date: November 1, 2025
Last Updated: March 19, 2026
These Terms of Use are provided in English only. By purchasing, you confirm you understand English or have accessed translation services. In case of any dispute, the English version shall prevail.
These Terms of Use constitute a legally binding agreement between you (the “Purchaser” or “you”) and Ingredients Communications and Training S.L. (the “Company,” “we,” “us,” or “our”) governing your purchase and use of the Canadian Grocery Insiders Toolkit (the “Toolkit”), including all modules, Market Success Tools (MSTs), templates, checklists, calculators, frameworks, and related Materials (collectively, the “Materials”).
By purchasing, downloading, accessing, or using any part of the Toolkit, you acknowledge that you have read, understood, and agree to be bound by these Terms of Use. If you do not agree to these terms, you must not purchase or use the Toolkit.
The Toolkit is an educational training resource designed to provide general information about the Canadian food import market. It includes eleven structured modules covering topics such as market entry, regulatory compliance, retail strategy, marketing, Québec-specific requirements, cold chain management, and artificial intelligence applications. The Toolkit also includes over 50 Market Success Tools consisting of templates, checklists, calculators, scenario exercises, and reference guides.
The Toolkit is delivered through Thinkific, a third-party learning management platform operated by Thinkific Labs Inc. Upon purchase, you will receive an email invitation to create an account on the Thinkific platform, where you can access all purchased Materials. You will set your own password and manage your account access. Thinkific provides the technical platform infrastructure only. Your rights and obligations regarding the Toolkit and Materials are governed exclusively by these Terms of Use.
The Toolkit is provided for informational and educational purposes only. It does not constitute and is not intended to be:
– Legal advice or legal opinion
– Regulatory consulting or compliance certification
– Product-specific guidance tailored to your individual business circumstances
– A guarantee of market success, regulatory approval, or commercial outcomes
– Professional services requiring licensure under Canadian provincial or federal law
The Toolkit provides general information about the Canadian food import market, including market entry strategies, regulatory compliance and certifications, retail and foodservice penetration, market entry scenarios, point-of-sale execution, cold chain management, marketing and advertising, Quebec-specific requirements, trade advertising and PR strategies, navigating political and perception challenges, and artificial intelligence applications for exporters.
It includes over 50 Market Success Tools consisting of templates, checklists, calculators, scenario exercises, and reference guides.
3.1 AI-Generated Content Disclaimer
Module 11 and certain Market Success Tools contain content generated or assisted by artificial intelligence technologies. AI-generated content has inherent limitations including:
YOU ACKNOWLEDGE AND AGREE THAT:
The Company specifically disclaims all liability for decisions made in reliance on AI-generated content without independent professional verification.
3.2 Regulatory Attribution and Information Sources
The Materials summarize current Canadian food import and compliance requirements as publicly issued by the Canadian Food Inspection Agency (CFIA), Health Canada, the Canada Border Services Agency (CBSA), the Office québécois de la langue française (OQLF), and other regulatory authorities as of the effective date stated above. All regulatory requirements described in the Toolkit are attributed to and derived from official government sources. The Company does not create, interpret, or certify regulatory requirements. We describe them for educational purposes only. You remain solely responsible for verifying all current requirements directly with the applicable regulatory authorities or through qualified regulatory counsel.
3.3 Third-Party References
The Toolkit references specific third-party service providers, agencies, platforms, and industry organizations as illustrative examples. Some of these references reflect professional relationships, industry partnerships, or introductions facilitated through the Company’s network. These references represent the Company’s genuine assessment based on direct professional experience. They do not constitute paid endorsements. The Company receives no fees, commissions, or other compensation from any referenced third party in exchange for inclusion in the Toolkit. Purchasers are solely responsible for conducting their own due diligence before engaging any third-party service provider.
Purchase and use of the Toolkit does not create any professional services relationship between you and the Company. We are not acting as your lawyer, regulatory consultant, customs broker, accountant, or business advisor. The Toolkit provides general educational content based on the Company’s experience and publicly available regulatory information. It does not replace the need for qualified professionals to review your specific situation.
The Company is not licensed to provide legal, regulatory, or compliance services in Canada or any other jurisdiction. You acknowledge that you must engage qualified regulatory, legal, customs, and compliance professionals licensed in the relevant jurisdictions to obtain advice tailored to your products, business model, and risk profile before making any business decisions based on the Materials.
For institutional purchasers (government agencies, trade organizations): The Toolkit is provided as a training resource for your staff or constituents. It does not constitute consulting services or create any advisory relationship. You remain responsible for ensuring that any guidance you provide to your constituents is reviewed and approved by your own qualified legal and regulatory personnel.
5.1 Limited License
Subject to your compliance with these Terms of Use and payment of all applicable fees, the Company grants you a limited, non-exclusive, non-transferable, non-sublicensable license to access and use the Toolkit solely for your own internal business purposes.
You may:
5.3 Prohibited Uses
You may not:
5.4 Per-User License
Unless you have purchased a multi-user or institutional license, your license permits use by one named individual only. If additional individuals within your organization require access, you must purchase additional licenses at our standard per-seat pricing. Contact admin@ingredients.agency for multi-user licensing options.
6.1 Ownership
The Toolkit and all Materials, including text, graphics, templates, frameworks, methodologies, trademarks, logos, and other content, are the exclusive property of Ingredients Communications and Training S.L. and are protected by Canadian and international copyright, trademark, and other intellectual property laws.
6.2 Trademarks
“Canadian Grocery Insiders Toolkit,” “Market Success Tools,” and all related logos and marks are trademarks of Ingredients Communications and Training S.L.
6.3 Reservation of Rights
All rights not expressly granted to you in these Terms of Use are reserved by the Company. Your purchase of a license to use the Toolkit does not transfer any ownership rights to you.
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE TOOLKIT AND ALL MATERIALS ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:
– IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT
– WARRANTIES THAT THE MATERIALS ARE ACCURATE, COMPLETE, CURRENT, RELIABLE, OR ERROR-FREE
– WARRANTIES THAT USE OF THE MATERIALS WILL RESULT IN REGULATORY APPROVAL, MARKET SUCCESS, OR ANY PARTICULAR BUSINESS OUTCOME
– WARRANTIES REGARDING AI-GENERATED CONTENT, INCLUDING ACCURACY, RELIABILITY, COMPLETENESS, OR FITNESS FOR ANY PARTICULAR USE
– WARRANTIES THAT AI-GENERATED RECOMMENDATIONS ARE APPROPRIATE FOR YOUR SPECIFIC CIRCUMSTANCES
Regulatory requirements change frequently and without notice. CFIA, Health Canada, CBSA, and other agencies regularly update their policies, procedures, and enforcement priorities. Provincial regulations vary and are subject to change. The Materials reflect general information and may not address all requirements applicable to your specific products or business. You must independently verify all regulatory, legal, and compliance information before relying on it. The Company describes regulatory requirements as they exist in publicly available sources but cannot certify current accuracy or applicability to your specific products. The Company does not monitor or update purchased Materials after delivery. Regulatory interpretations vary by region, inspector, and enforcement context. AI-generated content may contain errors, omissions, outdated information, or “hallucinations” (confident but incorrect statements). AI lacks human judgment, contextual understanding, and industry-specific expertise. AI cannot verify current regulatory requirements or predict enforcement outcomes. AI outputs are probabilistic and may vary between sessions or with minor input changes. AI training data has cutoff dates and may not reflect recent regulatory changes. AI cannot assess your specific product risks, business context, or compliance needs. THE COMPANY MAKES NO WARRANTIES REGARDING THE ACCURACY, RELIABILITY, COMPLETENESS, SAFETY, OR SUITABILITY OF ANY AI-GENERATED CONTENT FOR ANY PURPOSE. Examples, case studies, and scenario exercises in the Materials are illustrative only and do not guarantee similar results for your business.
YOUR USE OF THE TOOLKIT IS AT YOUR SOLE RISK.
8.1 Exclusion of Damages
TO THE FULLEST EXTENT PERMITTED BY LAW IN SPAIN, CANADA, AND ALL OTHER APPLICABLE JURISDICTIONS, IN NO EVENT SHALL INGREDIENTS COMMUNICATIONS AND TRAINING S.L., ITS OWNERS, DIRECTORS, EMPLOYEES, AGENTS, CONTRACTORS, AFFILIATES, OR LICENSORS BE LIABLE FOR ANY:
ARISING OUT OF OR RELATED TO YOUR USE OR INABILITY TO USE THE TOOLKIT, WHETHER BASED ON CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER LEGAL THEORY, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
8.2 Cap on Liability
TO THE FULLEST EXTENT PERMITTED BY LAW, OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS OF USE OR YOUR USE OF THE TOOLKIT SHALL NOT EXCEED THE AMOUNT YOU PAID TO PURCHASE THE TOOLKIT, OR €500 (FIVE HUNDRED EUROS), WHICHEVER IS LESS.
FOR INSTITUTIONAL LICENSE HOLDERS, THE LIABILITY CAP SHALL NOT EXCEED THE AMOUNT PAID FOR THE INSTITUTIONAL LICENSE OR €5,000 (FIVE THOUSAND EUROS), WHICHEVER IS LESS.
8.3 Basis of the Bargain
You acknowledge that we have set our prices and entered into these Terms of Use in reliance upon the disclaimers of warranty and limitations of liability set forth herein, that the same reflect an allocation of risk between the parties (including risks associated with AI-generated content, regulatory information accuracy, and cross-border compliance), and that the same form an essential basis of the bargain between the parties.
8.4 Acknowledgment of High-Risk Activity
You acknowledge that importing food products into Canada involves inherent business and regulatory risks including, without limitation, product rejection at the border, regulatory enforcement actions, product recalls, market access denial, and financial losses. The Toolkit is an educational resource only and cannot eliminate or substantially reduce these risks. You assume all such risks when conducting import operations.
9.1 Your Obligations
The Toolkit provides general educational information only. You acknowledge that regulatory compliance requires individualized professional advice based on your specific products and circumstances.
You are solely responsible for:
9.2 No Certification or Approval
The Toolkit does not certify, approve, or validate your products, labels, business practices, or compliance status. Use of the Toolkit does not satisfy any regulatory requirement or substitute for any official approval, licence, or certification.
THE COMPANY IS NOT A REGULATORY AUTHORITY AND HAS NO POWER TO APPROVE, CERTIFY, OR VALIDATE COMPLIANCE. All regulatory determinations must be made by CFIA, Health Canada, CBSA, OQLF, or other applicable government authorities, or by qualified regulatory professionals licensed to practice in Canada.
9.3 Québec-Specific Requirements
Materials addressing Québec’s Charter of the French Language (including Bill 96) are provided for general educational purposes. French-language requirements are complex, context-specific, and subject to enforcement discretion by the Office québécois de la langue française (OQLF). Language law compliance requires detailed analysis of your specific product categories, distribution channels, and business operations. You must engage qualified Québec legal or regulatory counsel licensed to practice in Québec to confirm your specific obligations. The Company provides general educational information about OQLF requirements but cannot certify compliance or predict enforcement outcomes for your specific circumstances.
9.4 Product-Specific and Commodity-Specific Requirements
The Toolkit provides general frameworks applicable to food products broadly. However, specific commodity categories (dairy, meat, fish, produce, processed foods, etc.) have unique regulatory requirements that may not be fully addressed in the Materials.
You must research and verify the specific requirements applicable to your exact product categories, including commodity-specific regulations, import permits, facility registration requirements, and testing protocols.
The Materials may reference or link to third-party websites, government agencies, regulatory bodies, or other external resources. These references are provided for convenience only. We do not control, endorse, or assume responsibility for the content, accuracy, or availability of any third-party resources. Your use of third-party resources is at your own risk and subject to the terms and conditions of those third parties.
The Toolkit is delivered through Thinkific, a third-party platform. While we have selected Thinkific as our delivery platform based on its security, reliability, and GDPR compliance, we do not control Thinkific’s platform operations. Thinkific provides the technical infrastructure for hosting and delivering the Materials. If you experience technical issues with the Thinkific platform, contact us at admin@ingredients.agency with details of the problem. We will coordinate with Thinkific to address legitimate technical issues arising from our setup or configuration. For information about Thinkific’s data practices, see our Privacy Policy.
You agree to indemnify, defend, and hold harmless Ingredients Communications and Training S.L., its owners, employees, agents, and affiliates from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or related to:
12.1 No Ongoing Updates
The Toolkit is delivered as a complete product at the time of purchase. We are not obligated to provide updates, revisions, or supplementary Materials after delivery. Regulatory requirements change frequently. You are responsible for monitoring regulatory changes and updating your practices accordingly through direct engagement with regulatory authorities and qualified professionals.
12.2 Version Control and Currency
Each Toolkit version includes a version number and effective date. The version date indicates the approximate regulatory and market condition currency of the content. Regulatory requirements may have changed since that date.
Purchasing an older version does not entitle you to updated content. You are responsible for determining whether your version contains sufficiently current information for your purposes. Regulatory changes occurring after your version date are not reflected in your purchased Materials. You must independently verify current requirements regardless of your Toolkit version date.
12.3 Optional Updates
We may, at our sole discretion, offer updated versions of the Toolkit or individual Materials from time to time. Any updates will be provided at our discretion and may be subject to additional fees. You are not entitled to receive updates unless:
Institutional License holders may be offered preferential update pricing or notification of significant regulatory changes at the Company’s sole discretion, as specified in the Institutional Licensing Addendum.
12.4 Regulatory Change Notifications (Optional Service)
We may, at our sole discretion, notify past purchasers of significant regulatory changes affecting the Toolkit content. This is a discretionary service and does not create any obligation to monitor or report regulatory changes. You remain solely responsible for monitoring applicable regulatory requirements.
12.5 Changes to Terms
We reserve the right to modify these Terms of Use at any time. Changes will apply to future purchases only and will not retroactively affect your existing license. Your continued use of the Toolkit after we post changes constitutes your acceptance of the revised terms. We recommend reviewing these Terms of Use periodically at www.ingredients.agency/terms-of-use.
13.1 Digital Product
The Toolkit is a digital product delivered electronically. Once you have received access to download or view the Materials, all sales are final. We do not offer refunds, returns, or exchanges except as required by applicable law.
13.2 Pre-Purchase Information
Detailed descriptions of the Toolkit, including module summaries and MST listings, are available before purchase. You are encouraged to review this information carefully before completing your purchase.
Delivery Method: The Toolkit is delivered through Thinkific, a third-party learning management platform. Upon purchase, you will receive an email invitation from Thinkific to create your account and set your password. You are responsible for creating your Thinkific account, maintaining the confidentiality and security of your login credentials, and ensuring your device and internet connection meet the technical requirements for accessing the platform. Technical requirements include a modern web browser (Chrome, Firefox, Safari, or Edge – current version or one version back) and a stable internet connection. Thinkific is accessible on desktop computers, tablets, and mobile devices.
13.3 Technical Issues
If you experience technical difficulties downloading or accessing the Materials due to an error on our part, contact us at admin@ingredients.agency. We will work with you to resolve legitimate technical issues such as:
– Thinkific account invitation email not delivered due to errors in our enrollment process
– Inability to create your Thinkific account due to errors in our account setup or configuration
– Purchased Materials not appearing in your Thinkific account due to enrollment errors on our part
– Course modules incorrectly locked or restricted due to our configuration errors
– Missing Materials that were included in your purchased license
– Access problems caused by errors in our Thinkific platform setup or student enrollment
To report technical issues:
Email: admin@ingredients.agency
Email subject: “Technical Issue – Toolkit Access”
Provide the following information: Your order number Description of the problem Screenshots if applicable Browser and device information
We will respond within 24-48 hours to resolve legitimate technical issues caused by errors on our part.
14.1 Termination by You
You may stop using the Toolkit at any time. Termination does not entitle you to a refund.
14.2 Termination by Us
We may suspend or terminate your access to the Toolkit immediately, without notice, if you:
– Violate these Terms of Use
– Engage in unauthorized distribution or commercialization of the Materials
– Use the Toolkit in a manner that infringes third-party rights or violates applicable law
– Engage in fraudulent or abusive conduct
14.3 Effect of Termination
Upon termination, your license to use the Toolkit ends immediately. You must cease all use of the Materials and delete all copies in your possession or control. Sections 6 (Intellectual Property), 7 (Disclaimer of Warranties), 8 (Limitation of Liability), 9 (Regulatory Compliance), 11 (Indemnification), and 16 (Governing Law) survive termination.
Your purchase and use of the Toolkit involves the collection and processing of personal information. Our collection, use, and disclosure of your information is governed by our Privacy Policy, available at www.ingredients.agency/privacy-policy, which is incorporated into these Terms of Use by reference. As a Spanish company subject to the European Union General Data Protection Regulation (GDPR), we comply with GDPR requirements for all customers globally. For privacy-related questions or to exercise your data rights, contact us at admin@ingredients.agency.
The delivery of the Toolkit through the Thinkific platform involves the collection and processing of your personal information by Thinkific Labs Inc., a Canadian company that stores data on servers located in the United States. This data transfer is necessary to provide you with access to the Materials you have purchased. We use Thinkific as our data processor under a Data Processing Addendum that incorporates Standard Contractual Clauses approved by the European Commission for GDPR-compliant transfers of personal data from the EU to the United States. For detailed information about how your data is collected, used, and protected in connection with the Thinkific platform, see our Privacy Policy.
16.1 Governing Law
These Terms of Use shall be governed by and construed in accordance with the laws of Spain, without regard to conflict of law principles. This choice of law does not affect any mandatory consumer protection rights under applicable law.
16.2 Jurisdiction and Venue
16.2.1 For Individual/Company License Holders (Standard Purchases): Subject to the arbitration provision in Section 16.3 below, you irrevocably submit to the non-exclusive jurisdiction of the courts of Girona, Spain for the resolution of any disputes arising out of or related to these Terms of Use or the Toolkit. “Non-exclusive” means that either party may alternatively bring legal proceedings in the courts of your jurisdiction.
16.2.2 For Institutional License Holders (Government Agencies/Trade Organizations): Institutional License disputes shall be resolved according to the dispute resolution provisions in the Institutional Licensing Addendum. If the Addendum does not specify alternative provisions, Section 16.3 (Arbitration) applies.
16.3 International Arbitration (Optional for Either Party)
Either party may elect to submit any dispute to binding international arbitration instead of court litigation by providing written notice to the other party. If arbitration is elected:
Rules: Arbitration shall be conducted under the Rules of Arbitration of the International Chamber of Commerce (ICC)
Seat: Girona, Spain
Language: English (unless parties agree otherwise)
Number of Arbitrators: One arbitrator (for disputes under €50,000) or three arbitrators (for disputes €50,000 or above)
Governing Law: Spanish law as specified in Section 16.1
Costs: Each party bears its own legal fees; arbitration costs allocated per ICC rules
16.4 Pre-Dispute Negotiation and Mediation
Before initiating any legal proceeding or arbitration (except for injunctive relief under Section 16.8), the parties agree to attempt to resolve any dispute through good-faith negotiation for a period of 30 days from written notice of the dispute. If negotiation fails, either party may request non-binding mediation before a mutually agreed mediator. Mediation costs will be shared equally. If mediation fails or either party declines mediation, either party may proceed with arbitration or court litigation as provided above.
16.5 Class Action Waiver
YOU AGREE THAT ANY DISPUTE RESOLUTION PROCEEDING WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT AS A CLASS ACTION, CONSOLIDATED ACTION, OR REPRESENTATIVE ACTION. You waive any right to participate in a class action lawsuit or class-wide arbitration. If this class action waiver is found unenforceable for any reason, the arbitration agreement in Section 16.3 shall be void and disputes will be resolved in court as provided in Section 16.2.
16.6 Small Claims Court Exception
Notwithstanding the above, either party may bring an individual claim in small claims court (or equivalent local court of limited jurisdiction) if the claim qualifies for such court’s jurisdiction and proceeds on an individual (non-class) basis.
16.7 Enforcement of Judgments
The parties acknowledge that:
16.8 Injunctive Relief
Notwithstanding the dispute resolution provisions above, either party may seek injunctive or equitable relief in any court of competent jurisdiction to prevent actual or threatened infringement, misappropriation, or violation of intellectual property rights or confidentiality obligations.
16.9 Force Majeure
Neither party shall be liable for any failure to perform its obligations under these Terms of Use to the extent that such failure is caused by events beyond that party’s reasonable control, including acts of God, war, terrorism, labor disputes, governmental actions, internet service failures, or failures of third-party service providers.
If any provision of these Terms of Use is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable while preserving the parties’ intent.
These Terms of Use, together with our Privacy Policy and any other written agreements between you and the Company, constitute the entire agreement between you and Ingredients Communications and Training S.L. regarding the Toolkit and supersede all prior or contemporaneous understandings, agreements, representations, and warranties, whether written or oral.
Our failure to enforce any right or provision of these Terms of Use will not be deemed a waiver of such right or provision. Any waiver must be in writing and signed by an authorized representative of the Company.
You may not assign, transfer, or delegate your rights or obligations under these Terms of Use without our prior written consent. We may assign our rights and obligations without restriction. Any attempted assignment in violation of this section is void.
If you have questions about these Terms of Use or the Toolkit, please contact us at:
Ingredients Communications and Training S.L.
Carrer Catalunya 9, Llambilles, 17243 Girona, Spain
Email: admin@ingredients.agency
Phone: +34 657 322 233
Company Registration: Tax ID (NIF): B22735799
For institutional purchasers: Contact admin@ingredients.agency before purchase to discuss enterprise licensing options.
BY PURCHASING, DOWNLOADING, OR USING THE CANADIAN GROCERY INSIDERS TOOLKIT, YOU ACKNOWLEDGE THAT YOU HAVE READ THESE TERMS OF USE, UNDERSTAND THEM, AND AGREE TO BE BOUND BY THEM. YOU FURTHER ACKNOWLEDGE THAT THE TOOLKIT IS PROVIDED FOR EDUCATIONAL PURPOSES ONLY AND DOES NOT CONSTITUTE LEGAL, REGULATORY, OR PROFESSIONAL ADVICE.
© 2026 Ingredients Communications and Training S.L. All rights reserved.
